Monterey AI

AcquiredRaised Since Featured

Copilot for product insights

AI platform that transforms fragmented user feedback into actionable product insights by aggregating and analyzing qualitative and quantitative data.

Founded January 2022San Francisco, CA6 people~$3.26M raisedFeatured at Seed

monterey.ai 𝕏Twitter inLinkedIn Y Combinator Crunchbase

AiProduct ManagementNlpFeedback AnalyticsSaasCustomer Insights

About

Monterey AI helps product teams cut through the noise of fragmented customer feedback by aggregating, categorizing, and analyzing data from support tickets, user reviews, call logs, social media, and surveys using AI. Founded by Chun Jiang (ex-Scale AI, Uber, Unfolded/Foursquare) and Ben Kramer, the platform integrates with tools like Zendesk, Intercom, Gong, Salesforce, and Snowflake to deliver proactive insights via an AI analyst. One department reported saving 3,840 manual hours annually. A YC S22 graduate, Monterey AI raised ~$3.26M from Y Combinator, Alumni Ventures, Pioneer Fund, Plug and Play, and Comcast NBCUniversal LIFT Labs. The company was acquired by Reforge in January 2025 and rebranded as Reforge Insight Analytics.

DailyDropout Take

Monterey AI caught our attention as a YC S22 standout tackling the universal pain point of fragmented customer feedback. With a founding team from Scale AI and Uber, they built a platform that could aggregate insights from dozens of sources and surface them proactively — saving product teams thousands of hours. Their acquisition by Reforge in January 2025 validated the approach.

Discovery signal: YC S22 batch with strong founder pedigree (Scale AI, Uber, Foursquare), solving a clear enterprise pain point in product feedback analysis.

What Makes Them Unique

Monterey AI combined deep NLP capabilities with broad integrations across support, sales, and product tools to deliver automated, proactive insights rather than requiring manual tagging and categorization of customer feedback.

3,840 per department

Manual Hours Saved Annually

Team Size