Route
Series C+Raised Since FeaturedFuturistic Find My Package
Post-purchase experience platform with package protection, visual order tracking, and automated returns for e-commerce brands.
About
Route is the leading post-purchase platform for modern e-commerce, trusted by over 13,000 brands and protecting more than $20 billion in gross merchandise value. The platform combines three core products โ package protection with AI fraud detection, branded visual order tracking that drives 10x more engagement than standard carrier pages, and automated returns and exchanges โ into a single unified solution. Founded in 2018 by Evan Walker and Mike Moreno, Route grew explosively to a $1.25 billion valuation by its third year of operation. The company is licensed in all 50 states for package protection and integrates natively with Shopify, BigCommerce, Salesforce Commerce Cloud, and other major platforms. In January 2026, Route acquired Frate Returns to add exchange-first optimization and AI image verification to its returns suite, completing its vision of owning the entire post-purchase journey.
DailyDropout Take
Route caught our attention as the rare startup creating an entirely new category โ shipping protection as a service. By turning the anxiety-filled gap between checkout and delivery into a branded, trust-building experience, they found product-market fit that scaled to a $1.25B valuation in just three years. The co-founders' deep e-commerce roots and a clever business model (consumers pay for protection, merchants get a free engagement tool) made this a standout early-stage bet.
Discovery signal: Explosive growth to unicorn status in 3 years, novel category creation in post-purchase experience, strong merchant adoption (10K+ brands at time of feature)
What Makes Them Unique
Route is the only platform that combines package protection (licensed in all 50 states), branded visual tracking, and automated returns in a single integrated solution โ eliminating the need for merchants to stitch together multiple post-purchase vendors.
13,000+
Brands on Platform
$20B+
GMV Protected
$1.4B
Valuation
$340M
Total Raised
230+
Team Size
Target Markets
Founders
Evan Walker
Co-Founder
Serial entrepreneur who started his first e-commerce business at 14, growing it to $10M+ in annual sales. Previously founded Colony and Netsoft, Inc.
Mike Moreno
Co-Founder
Co-founded Route in 2018 with Evan Walker to reimagine the post-purchase experience for e-commerce.
Key People
Previously: Joined Route in 2020, became CEO in 2023
Funding History
Lead: Craft Ventures
Lead: Craft Ventures
Valuation: $1.25B
Lead: Undisclosed (London-based)
Valuation: $1.4B
Lead: Hanaco Ventures
Investors
Firms
Individual Investors
CEO, ClassPass
Former CTO, Coinbase
Press & News
Route's app auto-tracks all your packages, raises $12M
Route Raises $200M Series B Round at a $1.25B Valuation
Post-Purchase Boom: Route Announces $40 Million Series C at a $1.4 Billion Valuation
Route Acquires Frate Returns