Spring Labs
Series BAI-native conversational intelligence
AI-powered compliance and conversational intelligence platform that turns customer interactions into actionable insights for financial services firms.
About
Spring Labs builds AI-native conversational intelligence and compliance solutions for the financial services industry. Originally founded in 2017 as a blockchain-based platform for secure data sharing among financial institutions, the company has evolved into a comprehensive AI platform under its Zanko product line. Their technology automates complaint management, regulatory compliance monitoring, and customer experience analysis โ screening 100% of customer conversations to surface high-priority issues like deceptive advertising and fair lending concerns. The platform reduces compliance analysis time by up to 65% and complaint root-cause identification by 80%. Founded by Adam Jiwan (ex-Goldman Sachs, TPG-Axon, Soros Fund Management), Anna Fridman, and John Sun (ex-Avant), the company raised $68.5M across five rounds including a $30M Series B led by TransUnion, which also became a strategic partner. Spring Labs was recognized by Gartner as an Example Vendor for Domain-Specialized Language Models in 2024.
DailyDropout Take
Spring Labs stood out as a team of seasoned finance veterans applying blockchain technology to solve a real pain point in the credit reporting industry. With a $30M Series B led by TransUnion โ one of the three major credit bureaus โ the company had validation from an industry heavyweight. The pivot to AI-powered compliance intelligence via Zanko shows strong product evolution, and their Gartner recognition as a domain-specialized LLM vendor confirms they're building real differentiation in the regtech space.
Discovery signal: Strategic investment from TransUnion (major credit bureau), experienced founding team with deep finance backgrounds (Goldman, Soros, Blackstone), blockchain-to-AI pivot showing product adaptability
What Makes Them Unique
Spring Labs uniquely combines AI-powered conversational intelligence with deep financial services compliance expertise, enabling firms to screen 100% of customer interactions โ not just sampled complaints โ while providing automated regulatory classification and root cause analysis that traditional compliance tools cannot match.
$68.5M
Total Raised
Up to 65%
Compliance Time Reduction
80% faster
Complaint Analysis Efficiency
300%
First-Year ROI
Target Markets
Founders
Adam Jiwan
Co-Founder & CEO
Harvard graduate with nearly two decades of experience in finance and entrepreneurship. Previously CEO of UK/Asia at TPG-Axon and held roles at Goldman Sachs, Soros Fund Management, and Blackstone Group. Seed investor and founding board member of Avant.
Anna Fridman
Co-Founder
Co-Founder of Spring Labs. Previously worked alongside Adam Jiwan and John Sun at Avant before co-founding Spring Labs.
John Sun
Co-Founder & President
Co-Founder and President of Spring Labs. Also co-founded Avant (AvantCredit), a leading fintech lending platform.
Funding History
Lead: Victory Park Capital
Lead: GreatPoint Ventures
Lead: TransUnion
Investors
Firms
Press & News
Why TransUnion led blockchain fintech Spring Labs' $30M Series B
Spring Labs Closes $23 Million Series A
Spring Labs Unveils Zanko ComplianceAssist
TransUnion and Spring Labs Partner to Transform the Exchange of Sensitive Data